Privacy policy
We aim to handle your personal information responsibly and in line with applicable UK data protection requirements. This page explains what information we may collect and how we use it.
Last updated: 2026
What information we collect
We may collect information you provide directly to us, such as your name, email address, postcode, and message when you submit a contact or enquiry form. If you use our checkout form, this may also include your delivery address and contact details.
Contact and enquiry forms
Our contact, dog walking, grooming, and daycare enquiry forms collect the details you provide so that we can respond to your enquiry. At the time of writing, form submissions on this site are handled on the front end only and are not transmitted to or stored in a live backend system. We will update this notice when backend handling is in place.
Basket and checkout information
Your basket contents and any checkout details you enter are stored locally in your browser. This information remains on your device and is not sent to our servers while online checkout is not live. Clearing your browser's local storage or browsing data will remove any stored basket contents.
Local storage
We use browser local storage to maintain your basket and preferences across page visits. We do not use this storage to identify you personally or to track your browsing behaviour across other websites.
How information may be used
Information you provide may be used to:
- Respond to your enquiries and service requests
- Process orders and arrange delivery when online trading is live
- Keep you informed about orders you have placed
We do not use your information for direct marketing without your prior consent.
Who information is shared with
We do not sell or rent your personal information to third parties. When online payment is enabled, your payment details will be processed by a third-party payment provider operating under their own privacy terms. We will update this page when that service is in place.
We may share information with third parties where required by law or to protect our legal rights.
Data retention
We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by applicable law. While form submissions are not yet transmitted to our servers, no personal data from those forms is currently held by us remotely.
Your rights
Under applicable UK data protection law, you have rights including the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information in certain circumstances
- Object to or restrict certain processing of your information
To exercise any of these rights, please contact us at hello@brambleandbone.example.
Children
Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children.
Contact
If you have any questions about this privacy policy or how we handle your information, please contact us at hello@brambleandbone.example.